What if you can understand the behaviour of yourself and others? Imagine you can get a rich insight into the complexities of human relations; behaviour you see in your professional and personal life. Those insights can make you become more effective as a leader, a manager, or community member. I've been leading an agency succesfully for more than 12 years, and have encountered growth hurdles. In this presentation I'll share my learnings. I knew I had to change my leadership style as the agency grew, but what made me an effective leader was the fact that I changed the way I interacted and communicated. In this presentation, you will learn exciting eye-openers of the modern psychology of transactional analysis. I will share valuable learning but also mistakes I made along my journey. I will share how to avoid and how to get stuck in the drama triangle and provide insights in the power and pitfalls of self-analysis. This presentation will positively change your personal and business life!  This presentation is for business owners, marketing and IT managers as well as developers and community members.