You might think that you don't have time to do user testing. Or you might be scared what you'll see if you watch people use your website or walk through the signup steps for your app. You might have heard of user journeys, but believe that they are too much trouble to map out. In fact, there are lots of easy ways to start practicing user experience design that aren't scary or time-consuming. In this presentation, we'll guide you through a toolbox of lean techniques you can use to improve user experience. From identifying user types to leanuser testing to mapping user journeys, you'll learn how to improve the user journey even if you're brand new to UX design.