Drupal is used extensively at McGill University; a team of 10 manages a platform used by 1,700 active site managers to power 10 million page views per month on the website ranked # 115 in all of Canada by Alexa. This is achieved via a shared Drupal multisite architecture, automated deployment and provisioning scripts, dedicated and responsive support staff, extensive internal training and documentation efforts, and an Agile workflow. This session will cover the project's goals, scope, history, architecture, staffing, user base, planning, training, documentation, and challenges, and will be co-presented by Joyce Peralta, a web analyst and UX specialist, and Matt Corks, a back-end web developer. No technical training is necessary to understand this talk, although some technical details of our deployment processes will be presented. Due to the 30m timeslot, we'll take questions and have a followup discussion with anyone interested at a BoF session right afterwards: Managing large-scale Drupal deployments for higher ed, at 9:45 AM, in BoF room 3, Exhibit Hall, Level 4. Slides: https://bit.ly/drupal-mcgill