Speaker: Lily Berman If you work with clients on Drupal projects, you’ve likely encountered challenges. Our work is often technical and complex, so it’s difficult to discuss with non-technical clients. Our work is often agile and unpredictable, so we may need to deliver difficult news or deviate from our initial plan. And, great client relationships don’t just magically appear. They need to be intentionally cultivated and maintained. From day one working in Drupal agencies, I made it my mission to create a great experience for our clients. Clients have left me comments like “I really feel the compassion for our work and our needs emanating from Lily” and “Can't say enough nice words about Lily.” How do I do that? Come to this session to find out.