Taming the complex distributed systems we're responsible for requires changing not just the tools and technical approaches we use; it also requires changing who is involved in production, how they collaborate, and how we measure success. In this talk, you'll learn about several practices core to production excellence: giving everyone a stake in production, collaborating to ensure observability, measuring with Service Level Objectives, and prioritizing improvements using risk analysis. Liz is a developer advocate, labor and ethics organizer, and Site Reliability Engineer (SRE) with 15+ years of experience. She is an advocate at Honeycomb.io for the SRE and Observability communities, and previously was an SRE working on products ranging from the Google Cloud Load Balancer to Google Flights. She lives in Brooklyn with her wife, metamours, and a Samoyed/Golden Retriever mix, and in San Francisco and Seattle with her other partners. She plays classical piano, leads an EVE Online alliance, and advocates for transgender rights as a board member of the National Center for Transgender Equality.