Working on open source project has its challenges, and not all of them are technical. We struggle with tools, yes, but also process and culture. Workflows that work in one context often fail to help in another. The success of an open source project hinges on the people who use it, the people who improve it, and the people who are dedicated to helping it thrive. In this session five individuals involved in open source will tell a short story about a pain they experienced, how they attempted to overcome it, and what they gained from the experience. Storytellers: Katrina Owen, Open Source Advocate, GitHub Lynn Langit, Cloud & Data Architect Director, Teaching Kids Programming Gregor Martynus, Frontend & Backend Developer, Hoodie Enrique Carlos Mogollan, Software Engineer, Salesforce Desk Jason Chen, Author & Maintainer, Quill Quinn Murphy, Senior Systems Engineer, Netsuite About GitHub Universe: GitHub Universe is a two-day conference dedicated to the creativity and curiosity of the largest software community in the world. Sessions cover topics from team culture to open source software across industries and technologies. For more information on GitHub Universe, check the website: https://githubuniverse.com