Pamela Vickers, an Engineering Manager at Mailchimp, discusses how to guide newcomers through the stages of learning. Most of the four learning stages—unconscious incompetence, conscious incompetence, conscious competence and unconscious competence—are bridged by acquiring experience. But the gap between unconscious incompetence to conscious incompetence is where the most discomfort and discouragement occurs. Helping new developers bridge that void ensures a vibrant, accessible community, and having visible members/mentors in each stage encourages newcomers' learning. This talk illustrates (literally!) how to help new colleagues build this bridge and prevent losing them in the what-do-I-even-Google abyss. About GitHub Universe: GitHub Universe is a two-day conference dedicated to the creativity and curiosity of the largest software community in the world. Sessions cover topics from team culture to open source software across industries and technologies. For more information on GitHub Universe, check the website: https://githubuniverse.com