Taco Potze Open Social, Amsterdam, The Netherlands This presentation will teach you the things that went well, and the things that did not go well in our journey to move our 25 people Drupal agency from a service company (bill by the hour) to a product SaaS company (bill per product, per month) called Open Social. We will talk about funding your product, building a product, how to do marketing, sales and business development and how to grow internationally. We hope to discuss some questions as how to work with open-source and SaaS and does it help us or limit us competing with proprietary software vendors. If you are thinking about building a product on Drupal or building a SaaS company, this is your session!