Incident management can be challenging and throw you curveballs with unexpected issues, resulting in data loss, downtimes, and overall money & hours of sleep going to waste, BUT! There are practical things you could do to make it a smoother process and handle it better. In this talk, Hila will cover the proactive ways you could take and incorporate into your day-to-day routine, in order to prepare you for a smoother and more efficient incident management process. She will also show the best practices she has finalised over the years that helped her get a clear vision of how to manage production incidents in the quickest & efficient way possible. Embracing the tips she'll give you will guarantee you'll not only talk the talk but also walk the walk when it comes to incident management.