What is customer centricity ? How TheFork explored this as a concept and applied it throughout the years to consolidate its growth and success. #web2day #customerservice #concept 🔥 𝐓𝐡𝐢𝐬 𝐜𝐨𝐧𝐟𝐞𝐫𝐞𝐧𝐜𝐞 𝐢𝐬 𝐨𝐫𝐠𝐚𝐧𝐢𝐳𝐞𝐝 𝐛𝐲 𝐨𝐮𝐫 𝐩𝐚𝐫𝐭𝐧𝐞𝐫 @TheFork ---------------------- 𝗦𝗽𝗲𝗮𝗸𝗲𝗿 : Amanda Booker Chief Operating Officer @TheFork ---------------------- 𝗖𝗵𝗮𝗽𝘁𝗲𝗿𝘀 : 0:00 Intro 5:07 Satisfying the customers 5:57 What is Customer Centricity? 6:52 Customer Journey 14:06 Customer Experience 22:04 The Value Proposition 27:42 Conclusion ---------------------- @Web2daynantesOrgweb2day is the festival for professionals and enthusiasts of new technologies who want to get inspired, learn and network in a relaxed and offbeat atmosphere. Learn more about @Web2daynantesOrgweb2day and reserve your seats for the next edition: http://www.web2day.co The Web2day is an event organized by @LaCantineNumerique : https://www.lacantine.co Video credit : Realization, Motion design & Scenography : @mstreamprod http://www.mstream.fr